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American Journal of Hospice and Palliative Medicine®
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The Importance of Perspective: Evaluation of Hospice Care From Multiple Stakeholders

Kelly Hiatt, MS

Panama City, Florida

Charlie Stelle, PhD

Gerontology Program, Department of Human Services, Bowling Green State University, Bowling Green, Ohio, cstelle{at}bgsu.edu

Miriam Mulsow, PhD

Department of Human Development and Family Studies, Texas Tech University Lubbock, Texas

Jean Pearson Scott, PhD

Department of Human Development and Family Studies, Texas Tech University Lubbock, Texas

The literature on hospice care and palliative medicine lacks a focus on the combined and concurrent assessment of services. This deficiency is problematic because research findings are then limited in their scope and applicability to particular stakeholder groups. The current study used the perspective of 72 participants and service delivery personnel of a home-based hospice program to address this perceived problem and limitation in the literature through a program evaluation of the multiple perspectives on a single hospice organization. Interviews were analyzed by stakeholder group and then across stakeholder groups to extract themes. Results include a description of the quality of service delivery and participant satisfaction, areas of current weakness, and ideas for potential growth and development for the program. Findings from this study are compared with previous research on hospice care and the implications of the results to the provision and continued development of hospice care are discussed.

Key Words: hospice • care providers • care recipients • assessment • program evaluation • utilization-focused methodology • qualitative

This version was published on November 1, 2007

American Journal of Hospice and Palliative Medicine®, Vol. 24, No. 5, 376-382 (2007)
DOI: 10.1177/1049909107300760
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